Refund policy

At Bachpan Bazar, customer satisfaction is important to us, but to maintain fairness and prevent misuse, we follow a strict return policy.

Eligible Returns

Returns or replacements are accepted ONLY in cases where the product is received damaged, defective, or non-functional (for electric toys).

Mandatory Unboxing Video

• A clear, complete unboxing video is STRICTLY REQUIRED as proof for any return, replacement, or refund request.
• The video must clearly show:
  • The sealed package before opening
  • The shipping label
  • The complete unboxing process without cuts or edits
  • The damaged/defective product issue clearly visible

No Video = No Claim

Without a valid unboxing video, no return, replacement, or refund request will be accepted under any circumstances.

Non-Returnable Cases

We do NOT accept returns or refunds for:

• Change of mind
• Wrong product ordered by customer
• Minor color/design variation
• Delay caused by courier partners
• Products damaged due to misuse, mishandling, or improper use
• Claims raised without unboxing video proof

Return Request Timeline

• Any damaged or defective product issue must be reported within 24 hours of delivery.
• Requests made after this period will not be entertained.

Refund / Replacement Process

• Once the claim is verified and approved, we may provide either:
  • A replacement product, or
  • A refund (if replacement is unavailable)

The final decision regarding refund/replacement rests solely with Bachpan Bazar.